Training & Tips
GoGuardian
General Information
- Account Provisioning & Termination: New Staff Setup and Departing Employee Accounts
- Administrator Guide: How to Respond to Securly Safety Alerts (Grief, Self-Harm, Blocked Content)
- AV Equipment & Events: Setup Requests, Digital Signage, and Troubleshooting
- Campus Security Cameras: Overview and Who Manages the System
- Campus Wi-Fi: Connecting Laptops, Phones, and Non-Chromebook Devices
- Classroom Wi-Fi Not Working? What to Try Before Submitting a Ticket
IT Policy
JAMF
Printers
- Need to Print on Campus as a Guest or Visitor? Here's What to Do
- Complete Printer Troubleshooting Guide: Offline, Can't Print, and Connection Issues
- How to Request Toner, Ink, or Paper Refills
- How to Use the Scanner Function on the MFP Copiers
- What to Do When a Printer Shows as "Offline"
- How to Clear a Paper Jam on the Toshiba and Other Copiers
Promethean Panels
- Fix Panel ID Error — Promethean Screen Share Disconnections
- Promethean Board Not Working? Quick Fixes for Wi-Fi, Google Drive, and Loading Issues
- Streaming Video on Your Promethean Panel — Best Practices and Common Fixes
- How to Improve a Slow or Sluggish Promethean Panel
- Google Drive Not Syncing on Promethean — How to Fix It
- What to Do When the Promethean Panel Won't Connect to Wi-Fi or the Internet
On your laptop
Microsoft
- How to Transfer Office 365 Two-Factor Authentication to a New Phone
- Device TPM problem
- Guide to Resetting Your Office 365 Password and Setting Up Two-Factor Authentication
- How to Add an Additional Email Account to Outlook (Windows)
- How to Fix Common Distribution List Problems in Outlook
- How to Forward Your Office 365 Email to Gmail
LS Chappel Info
Licensed Sites
- Access and Assign Maravillas Lessons
- Add and Remove Teachers in Mystery Science
- Add Educator Accounts in Imagine Español
- Add Teachers and Admins in Learning A-Z
- Adobe Licensing at RCS — How to Activate Your License
- Apps Not Accessed Through Clever — Where to Download and How to Sign In
Intermedia (phone)
- How to Access Your Voicemail from Off-Campus
- How to Request a New Phone or Extension
- How to Set Up and Reset Your Voicemail PIN
- How to Transfer a Call and Set Up a Conference Call
- Intermedia Phone System — Overview, Extensions, and Quick Links
- RCS Phone System Quick Start: Voicemail, Transfers, and Common Fixes
- Gmail vs. Outlook: Which Email Account to Use for What at RCS
- Google Account "Not Found" or 2-Step Verification Policy Error — How to Fix It
- Google Workspace — Overview and Quick Links for Gmail, Drive, and Classroom
- How to Archive a Google Classroom
- How to Change Your Google Password
- How to Clear Cookies and Cache in Google Chrome and Microsoft Edge
Facts
Clever
Chromebooks
- Chromebook Camera Disabled — When IT Manages This and Why
- Chromebook Running Slowly — Basic Self-Service Steps
- Chromebook Troubleshooting: Keyboard, Touchpad, and Device Management
- Chromebooks — Overview, Setup, and Troubleshooting Quick Links
- How to Cast a Chromebook to a Promethean Panel
- How to Fix Wi-Fi Connectivity Issues on Your Chromebook
BenQ
- BenQ Board Training Resources — All Staff
- BenQ EZWrite — How to Use the Whiteboard and Annotation Tools
- BenQ Panel Firmware Update — August 2025 Release Notes
- BenQ Panel — Resources and Training Links
- BenQ Panels: NFC Card Setup and Audio Troubleshooting
- How to Switch Inputs on a BenQ Panel