Classroom Wi-Fi Not Working? What to Try Before Submitting a Ticket

Is It Your Device or the Classroom?

Before submitting a ticket, take 2 minutes to figure out whether the issue is your device, the classroom Wi-Fi, or a campus-wide problem. This helps IT fix things faster.

Quick Test: Device vs. Room

1. Try a different device — Can your phone connect to campus Wi-Fi in the same room? Ask a student if their Chromebook is loading pages.
2. Try a different room — If possible, step into the hallway or a neighboring room with your laptop. Does it work there?

Self-Service Fixes to Try First

For Your Laptop or Chromebook:

1. Restart your device — This fixes most temporary connection issues
2. Forget and rejoin the Wi-Fi network:
   • Go to Wi-Fi settings
   • Click the network name → "Forget"
   • Reconnect and enter credentials if prompted
3. Check if other sites load — If only one site won't load (like FACTS or Google Classroom), it may be a site issue, not Wi-Fi

For Intermittent / Dropping Connections:

If Wi-Fi works for a few minutes then drops repeatedly:

• This usually indicates a classroom access point issue
• Note the room number, time of day, and how many devices are affected
• Submit a ticket — this pattern helps IT pinpoint the problem quickly

When to Submit a Ticket

Submit a ticket to itsupport@redlandschristian.org if:

• Multiple devices in your room can't connect
• The issue persists after restarting your device
• Wi-Fi keeps dropping throughout the day
• The problem has been happening for more than one class period

Include in your ticket:

• Room number
• Time the issue started
• How many devices are affected
• Whether your phone/hotspot works as a comparison

Good to Know

• High-traffic times (mornings when all students log in, testing days) can cause temporary slowdowns — this is usually brief
• If you're using a personal hotspot as a workaround, that's fine temporarily, but please still report the issue so IT can fix the root cause

RCS Information Technology · IT Help Center