Got a New Phone? How to Set Up All Your RCS Work Accounts

Getting a new phone? Don't wipe or trade in your old phone yet! Your work accounts and two-factor authentication (2FA) are tied to your current device. Follow these steps to avoid getting locked out.

Before You Switch Phones: Pre-Swap Checklist

Do these steps while you still have access to your old phone:

1. Enable cloud backup in Microsoft Authenticator:
   • Open Microsoft Authenticator on your old phone.
   • Tap the menu (three dots) > Settings.
   • Turn on Cloud backup (iPhone: iCloud backup; Android: Google account backup).
2. Save your Google backup codes:
   • Go to myaccount.google.com/signinoptions/two-step-verification.
   • Under Backup codes, generate and print or write down your codes. Store them somewhere safe (not on your phone).
3. Verify your recovery phone number is current in both Google and Microsoft account settings.

Step 1: Set Up Microsoft Authenticator on Your New Phone

1. Install Microsoft Authenticator from the App Store (iPhone) or Google Play (Android).
2. Sign in with the same personal Microsoft account or Apple/Google account used for cloud backup.
3. Your work accounts should restore automatically from the backup.
4. If accounts don't restore:
   • Open Authenticator > tap + Add account > Work or school account.
   • Sign in with your @redlandschristian.org email.
   • Follow the on-screen prompts to re-register.

See also: How to Transfer Office 365 Two-Factor Authentication to a New Phone

Step 2: Re-Enroll Google 2-Step Verification

1. On your new phone, go to myaccount.google.com/signinoptions/two-step-verification and sign in with your @acarcs.org account.
2. Under Google prompts, your new phone should appear if you're signed into your Google account on it. Tap it to verify.
3. If prompted for verification and you can't receive it, use one of your backup codes to get in.
4. Once signed in, remove your old phone from the trusted devices list and confirm your new phone is registered.

See also: How to Set Up Two-Factor Authentication (2FA) on a New Phone or Device

Step 3: Re-Add Your Email Accounts

Outlook (for @redlandschristian.org email)

1. Install the Outlook app from your app store.
2. Open Outlook and tap Add Account.
3. Enter your @redlandschristian.org email address.
4. When prompted for 2FA, approve the notification in Microsoft Authenticator (which you set up in Step 1).

Gmail (for @acarcs.org email)

1. Open the Gmail app (pre-installed on most phones).
2. Tap your profile icon > Add another account > Google.
3. Enter your @acarcs.org email and password.
4. Complete the 2-Step Verification prompt.

Already Switched Phones and Locked Out?

If you already switched to a new phone and can't access your accounts, see Locked Out? Complete Guide to Recovering Your Account When 2FA Fails for recovery steps.

If self-service recovery doesn't work, email itsupport@redlandschristian.org and include your name, which account(s) are locked, and that you got a new phone.

RCS Information Technology · IT Help Center