How to Clear a Paper Jam on the Toshiba and Other Copiers

Paper jams are one of the most common copier issues and are usually something you can fix yourself in a few minutes. This guide covers clearing jams on the Toshiba MFPs and other copiers on campus.

Before You Start

Do not force or tear paper — torn paper can leave fragments inside that cause more jams.
Turn off the machine if the jam is severe or the paper is deep inside the machine.
The copier display will show a jam location diagram — follow it; it's usually accurate.

Step 1: Read the Copier Display

The screen will show a diagram highlighting exactly where the jam is located (e.g., "Door A," "Tray 2," "Fuser area"). Note the location before opening anything.

Step 2: Open the Indicated Door or Tray

Common jam locations:

Paper tray — pull the tray all the way out, remove any crumpled paper, and reinsert the tray.
Front door (Door A/B) — press the release button and open the front panel. Pull the jammed paper out slowly and firmly toward you — do not pull against the paper path direction.
Duplex/back door — open the rear panel and remove any paper. This area often holds partial sheets from double-sided print jobs.
ADF (document feeder) — lift the feeder cover, remove the jammed original document, and reload.

Step 3: Remove All Jammed Paper

Gently pull the jammed paper in the direction of the paper path (usually toward you or toward the output tray).
Check for any small torn pieces — even small scraps can cause the next jam.
Close all doors and trays firmly.

Step 4: Resume Printing

The copier should automatically clear the jam error once all doors are properly closed.
If the error persists, turn the machine off, wait 30 seconds, and turn it back on.
Resend the print job — jammed jobs are usually cancelled automatically and will need to be re-sent.

Recurring Jams in the Same Location?

If the same tray keeps jamming, the paper may be:

Loaded incorrectly (paper must be fanned before loading and aligned to the guides)
Damp or wrinkled (use fresh paper from an unopened ream)
The wrong paper size for the tray setting

If jams continue after checking these, contact IT — the feed rollers may need cleaning or replacement.

Contact IT for Persistent Issues

📧 itsupport@redlandschristian.org
🎫 acarcs.zendesk.com

What to Do When a Printer Shows as "Offline"
How to Request Toner, Ink, or Paper Refills
Adding a Printer

Keywords: paper jam, clear jam, Toshiba, copier, printer, stuck

RCS Information Technology · IT Help Center