How to Request a New Phone or Extension

If you need a new desk phone, an additional extension, or a change to your current phone setup, this article explains how to submit the request and what to expect.

When to Submit a Phone Request

• You're a new staff member who hasn't received a phone yet
• Your phone needs to be relocated to a different room
• You need a new extension for a classroom, office, or shared space
• Your current phone is broken or malfunctioning and needs replacement
• You need a shared/departmental phone line set up
• You need your extension number changed

How to Submit the Request

1. Go to acarcs.zendesk.com and click Submit a Request.
2. Use the subject line: Phone Request – [Your Name] – [Room/Location]
3. Include the following in your request:
   • Your name and department
   • Room number or location where the phone is needed
   • Type of request (new phone, relocation, new extension, repair/replacement)
   • Any specific requirements (e.g., speakerphone, conference phone, shared line)
   • Preferred date/time for installation if applicable

What Happens After You Submit

• IT will review the request and confirm availability of equipment and network ports.
• New phone installations typically take 2–5 business days depending on parts availability and scheduling.
• For urgent situations (e.g., no working phone in a classroom or critical office), note "URGENT" in the subject and IT will prioritize.
• IT will contact you to schedule a convenient installation time.

Phone Directory Updates

If your extension or name needs to be updated in the school's phone directory or auto-attendant, include that in your request and IT will coordinate with the Intermedia administrator.

Contact IT

• 📧 itsupport@redlandschristian.org
• 🎫 acarcs.zendesk.com

Related Articles

• How to Set Up and Reset Your Voicemail PIN
• What to Do If Your Office Phone Has No Dial Tone
• How to Transfer a Call and Set Up a Conference Call

Keywords: phone, new phone, extension, Intermedia, VoIP, request

RCS Information Technology · IT Help Center