RCS Phone System Quick Start: Voicemail, Transfers, and Common Fixes

RCS uses the Intermedia phone system for office phones. This guide covers the most common phone tasks and fixes.

Checking Voicemail

From your desk phone:

1. Press the voicemail button (envelope icon) on your desk phone.
2. Enter your voicemail PIN when prompted.
3. Follow the audio prompts to listen, save, or delete messages.

From the Intermedia Unite app:

1. Open the Unite app on your computer or phone.
2. Go to the Voicemail section.
3. Click on any message to listen to it.

See also: How to Access Your Voicemail from Off-Campus

Resetting Your Voicemail PIN

If you forgot your PIN or it's not working:

1. Try the default PIN (usually 0000 or the last 4 digits of your extension for new accounts).
2. If that doesn't work, you can reset it through the Intermedia Unite app under Settings > Voicemail.
3. If you still can't get in, email itsupport@redlandschristian.org and IT will reset your PIN.

See also: How to Set Up and Reset Your Voicemail PIN

Common Phone Issues

No dial tone

• Check that the phone is plugged into the network cable (not the computer port).
• Unplug the phone's network cable, wait 10 seconds, and plug it back in.
• If still no dial tone, check if the network jack in the wall is active — try a different jack if one is available.

Can hear the other person, but they can't hear you (or vice versa)

• Check if the mute button is accidentally pressed.
• If using the handset, try switching to speakerphone (or vice versa) to isolate the issue.
• Restart the phone by unplugging it and plugging it back in.

Phone not ringing

• Check the ringer volume — it may be turned all the way down.
• Check if Do Not Disturb is enabled (look for a DND indicator on the phone display).

Transferring Calls and Conference Calls

See How to Transfer a Call and Set Up a Conference Call for step-by-step instructions.

Sending a Fax

See How to Send and Receive a Fax Using Intermedia.

RCS Information Technology · IT Help Center