How to Transfer a Call and Set Up a Conference Call

This guide covers how to transfer calls and set up conference calls using the RCS Intermedia desk phone system.

Transferring a Call

Blind Transfer (Transfer Without Announcing)

Use this when you want to send a caller directly to another extension without speaking to the recipient first.

1. While on the call, press the Transfer button on your phone.
2. Dial the extension you want to transfer to.
3. Press Transfer again (or hang up) — the caller is connected to the new extension.

Attended Transfer (Transfer With Announcement)

Use this when you want to speak to the recipient before transferring the caller.

1. While on the call, press Transfer.
2. Dial the extension you want to transfer to.
3. Wait for the recipient to answer, then announce the caller.
4. Press Transfer again to complete the transfer.
5. If the recipient is unavailable or declines, press the line button to return to the original caller.

Transferring to Voicemail Directly

1. While on the call, press Transfer.
2. Dial *55 followed by the extension number (e.g., *551234).
3. Press Transfer — the caller goes directly to that extension's voicemail.

Setting Up a Conference Call

3-Way Conference Call from Your Desk Phone

1. Call the first participant as normal.
2. Once connected, press the Conference button on your phone.
3. Dial the second participant's number or extension.
4. Wait for them to answer.
5. Press Conference again — all three parties are now connected.

Note: Most Intermedia desk phones support 3-way conferencing. For larger conference calls, use a dedicated conference line or Microsoft Teams.

Useful Extension Shortcuts

Related Articles

• How to Set Up and Reset Your Voicemail PIN
• What to Do If Your Office Phone Has No Dial Tone
• How to Request a New Phone or Extension

Contact IT Support

If you continue to experience issues, please reach out to the RCS IT Help Desk:

• Submit a ticket through the IT Help Desk Portal
• Email: helpdesk@redlandschristian.org

Keywords: phone, transfer call, conference call, Intermedia, hold

RCS Information Technology · IT Help Center