If FACTS is loading slowly, not saving attendance, or showing an error, this article walks through the most common fixes for staff who use FACTS for attendance and school management.
FACTS Won't Load or Is Very Slow
- Clear your browser cache — press Ctrl + Shift + Delete, select "All time," check "Cached images and files," and click Clear. Then reload FACTS.
- Try a different browser — FACTS works best in Google Chrome. If you're using Edge or Firefox, switch to Chrome.
- Check your internet connection — open another website to confirm the internet is working.
- Disable browser extensions — some extensions can interfere with FACTS. Try opening FACTS in an Incognito window (Ctrl + Shift + N) which disables extensions by default.
Attendance Not Saving
- Make sure you click the Save button after entering attendance — FACTS does not auto-save in all views.
- Check that your session hasn't timed out — if you've been on the page for a long time without activity, log out and back in, then re-enter attendance.
- If attendance saves but doesn't reflect in reports, wait a few minutes and refresh — FACTS reports can have a short processing delay.
Login Issues
- Go to logins2.renweb.com (FACTS/RenWeb portal).
- Enter your District Code: RC-CA (confirm with IT if this has changed).
- Enter your school-assigned username and password.
- If you've forgotten your password, click Forgot Password on the login page.
- If you've never received login credentials, contact IT to have your account created or reset.
Securly and FACTS Classroom Sync Issues
If you're seeing sync errors between Securly and FACTS Classroom, this is typically a backend integration issue that IT needs to resolve. Submit a ticket with the specific error message and which classes are affected.
Contact IT or FACTS Support
| Issue Type | Contact |
|---|---|
| Login reset, account access | Betty Crocker: Bcrocker@redlandschristian.org |
| Attendance or gradebook functionality | IT ticket first; may escalate to FACTS support |
| Billing, enrollment, parent portal | Business office (not IT) |
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Keywords: FACTS, attendance, login, troubleshoot, school management
RCS Information Technology · IT Help Center
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