What to Do When the Promethean Panel Won't Connect to Wi-Fi or the Internet

If your Promethean panel shows "No Internet" or web content isn't loading, use these steps to restore the connection before calling IT.

Step 1: Confirm It's the Panel and Not the Network

1. Check if your laptop or phone can reach the internet on the same network.
2. If other devices can't connect either, the issue is with the room's network or the school's internet — contact IT.
3. If other devices work fine, the panel specifically has lost its connection — continue below.

Step 2: Restart the Panel

1. Hold the power button for 3–5 seconds and select Restart.
2. Wait for the panel to fully reboot (about 1–2 minutes).
3. After restarting, open the browser and try loading a website.

A restart resolves most temporary connectivity drops.

Step 3: Check Wi-Fi Settings on the Panel

1. Open Settings on the panel (gear icon in the launcher or swipe down for Quick Settings).
2. Go to Network & Internet > Wi-Fi.
3. Confirm the panel is connected to the correct RCS network. If it shows "Connected" but with no internet, toggle Wi-Fi off and back on.
4. If not connected, select the correct network and enter credentials if prompted (contact IT for the network password).

Step 4: Check for a Wired (Ethernet) Connection

Some panels are connected via ethernet rather than Wi-Fi. If yours has an ethernet cable connected:

1. Check that the cable is firmly plugged in at both the panel and the wall jack.
2. Try unplugging and replugging the ethernet cable.
3. If the cable looks damaged, contact IT to replace it.

Step 5: Forget and Reconnect to Wi-Fi

If the panel shows a saved network but won't connect:

1. Go to Settings > Network & Internet > Wi-Fi.
2. Tap and hold (or long-press) the saved network name.
3. Select Forget network.
4. Reconnect by selecting the network again and re-entering credentials.

Contact IT

If the panel still won't connect after the above steps, there may be a network configuration issue or the panel's network hardware needs attention:

• 📧 itsupport@redlandschristian.org
• 🎫 acarcs.zendesk.com — include your room number

Related Articles

• Promethean Panel: How to Fix Audio and Speaker Issues
• Google Drive Not Syncing on Promethean — How to Fix It
• How to Improve a Slow or Sluggish Panel

Keywords: promethean, wifi, no connection, network, troubleshoot

RCS Information Technology · IT Help Center