How to Fix Wi-Fi Connectivity Issues on Your Chromebook

If your Chromebook keeps dropping Wi-Fi or can't connect to the campus network, try these steps.

Quick Fixes

1. Restart your Chromebook. Click the time in the bottom-right > tap the power icon > Restart (not just close the lid).
2. Forget and rejoin the network:
   • Click the time > click the Wi-Fi icon > click the gear icon next to your network.
   • Click Forget.
   • Then reconnect by selecting the network again and entering the password if prompted.
3. Check if other devices can connect. If your phone or another Chromebook in the same room has internet, the issue is device-specific. If nothing has internet, report a campus network issue to IT.

Run Chrome OS Network Diagnostics

1. Open Settings > About ChromeOS.
2. Click Diagnostics.
3. Run the Network test. This will check your Wi-Fi connection, signal strength, and internet connectivity.
4. If the test fails, note the error and include it in your IT ticket.

Recurring Disconnections

If the same Chromebook keeps losing Wi-Fi repeatedly (daily or multiple times per day):

• This may indicate a hardware issue with the Wi-Fi antenna inside the Chromebook.
• Submit a ticket to itsupport@redlandschristian.org and include:
  • The asset tag number (sticker on the bottom of the Chromebook)
  • The student's name
  • How often it disconnects
  • Which building/room it happens in most

IT may swap the device or send it out for repair.

RCS Information Technology · IT Help Center