How to Request a Loaner Chromebook

If your Chromebook is being repaired, lost, or unusable, you may be eligible for a loaner device while yours is out of service. Here's how to request one.

Who Can Request a Loaner?

• Students whose school-issued Chromebook is actively being repaired by IT
• Staff who need a temporary device during a repair or replacement
• Loaner availability is subject to current IT inventory — requests are handled on a first-come, first-served basis

How to Request a Loaner

1. Submit a ticket at acarcs.zendesk.com or email itsupport@redlandschristian.org.
2. Include the following in your request:
   • Your name and grade/homeroom or department
   • The asset tag of your primary Chromebook (if known)
   • The reason you need a loaner (e.g., "my Chromebook has a cracked screen and is being repaired")
   • How long you expect to need the loaner
3. IT will confirm availability and arrange for you to pick up the loaner device.

Loaner Chromebook Rules

• Treat the loaner with the same care as your primary device
• Do not install apps or change settings on the loaner that aren't permitted on your regular device
• Return the loaner as soon as your primary device is repaired or replaced
• Damage to a loaner device is subject to the same policies as damage to a primary device

Returning the Loaner

When your primary Chromebook is ready, IT will contact you. Return the loaner to the IT office and collect your repaired device. Please return all accessories (charger, case) that came with the loaner.

Related Articles

• How to Report a Damaged or Broken Chromebook
• What to Do If Your Chromebook Won't Charge or Won't Turn On
• RCS LS Chromebook Policies

Contact IT Support

If you continue to experience issues, please reach out to the RCS IT Help Desk:

• Submit a ticket through the IT Help Desk Portal
• Email: helpdesk@redlandschristian.org

Keywords: loaner chromebook, borrow, request, broken, damaged

RCS Information Technology · IT Help Center