If your department needs an iPad for campus operations — such as Visitor Aware check-in, Intermedia phone access, or other school functions — this article explains how to request one and what to expect.
Who Can Request an iPad?
iPad requests can be submitted by any RCS staff member or department head. Common use cases include:
- Early Childhood / Preschool: Visitor Aware check-in, Intermedia phone app
- Front Office: Visitor management and student sign-out
- Events and Activities: Registration, check-in, or digital signage
How to Submit a Hardware Request
- Submit a ticket at acarcs.zendesk.com or email itsupport@redlandschristian.org.
- In the subject, write: iPad Request – [Your Department / Campus]
- In the description, include:
- Your name and department
- What the iPad will be used for (e.g., "Student check-out in EC using Visitor Aware")
- Which apps are needed (e.g., Visitor Aware, Intermedia, Safari)
- Whether this is a new iPad request or a setup/update for an existing one
- Submit the ticket. IT will review your request and coordinate the next steps.
What Happens After You Submit?
- Business Office Approval: All new hardware purchases require approval from the Business Office. IT will coordinate this for you — you don't need to contact them separately.
- Procurement: Once approved, IT will order the iPad or allocate one from existing inventory.
- Setup via JAMF: IT configures all iPads through JAMF, our device management platform. This includes installing apps, applying security policies, and enrolling the device on the RCS network.
- Delivery and Training: IT will deliver the configured iPad to your department and walk you through the apps and setup.
⚠️ Note: Please allow 1–2 weeks for new iPad requests to be processed, depending on Business Office approval and inventory availability.
Need Software Added or Updated on an Existing iPad?
If you already have an iPad managed by IT and need a new app installed, an app updated, or a configuration change:
- Submit a ticket at acarcs.zendesk.com or email itsupport@redlandschristian.org.
- Include:
- Your name and department
- The iPad location or identifier (if known — check the asset tag sticker on the back)
- What you need: app name, update, or configuration change
- IT will push the update or install through JAMF. In most cases, this can be done remotely without collecting the device.
Troubleshooting Common iPad Issues
| Problem | What to Do |
|---|---|
| iPad won't turn on | Hold the power button for 10 seconds. If it still won't respond, plug it into a charger and wait 15 minutes before trying again. |
| An app won't open or keeps crashing | Restart the iPad (hold power button → slide to power off → turn back on). If the issue persists, submit a ticket. |
| iPad is asking for a passcode you don't know | Do not guess — submit a ticket to IT. We manage passcodes through JAMF. |
| iPad says "Device Supervised" | This is normal. All RCS iPads are managed by IT through JAMF. |
| iPad needs a software update | Do not update the iPad yourself. Submit a ticket and IT will push the update through JAMF to ensure compatibility. |
⚠️ Do not attempt to reset, reconfigure, or install apps on a managed iPad yourself. All changes go through IT and JAMF to maintain security and ensure compatibility with campus systems.
Related Articles
- JAMF Self Service — Fix the App Configuration
- Who to Contact When Self-Service Doesn't Work
Contact IT Support
If you continue to experience issues, please reach out to the RCS IT Help Desk:
- Submit a ticket through the IT Help Desk Portal
- Email: helpdesk@redlandschristian.org
Keywords: ipad, ipad request, ipad setup, hardware request, new ipad, tablet, visitor aware, intermedia, jamf, app install, ipad not working, preschool ipad, early childhood, EC, ipad update, managed ipad, ipad software
RCS Information Technology · IT Help Center
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