How to Report an Offline or Malfunctioning Camera

If you notice a campus security camera that appears to be offline, pointing in the wrong direction, physically damaged, or otherwise not functioning, please report it to IT promptly. This article explains how.

Signs a Camera May Need Attention

• Camera housing is visibly damaged, broken, or tilted at an unusual angle
• Camera indicator light is off when it's normally on
• You were told by an administrator that a camera location is showing no feed
• Camera appears to have been tampered with or vandalized

How to Report a Camera Issue

1. Submit a ticket at acarcs.zendesk.com or email itsupport@redlandschristian.org.
2. Use the subject line: Camera Issue – [Location]
3. In your description, include:
   • Location of the camera (building name, area, or nearest room number)
   • What you observed (e.g., light is off, camera is pointing down, housing is cracked)
   • When you first noticed the issue
   • A photo if it's safe and practical to take one

What Happens After You Report

• IT will remotely check the camera's status in the management system.
• If the camera is offline due to a network issue, IT will attempt a remote restart.
• If physical repair or replacement is needed, IT will schedule on-site service.
• You'll receive a ticket update when the issue is resolved.

Response Time

⚠️ If a camera issue is related to an active safety concern or incident, notify a campus administrator immediately in addition to submitting an IT ticket.

Related Articles

• Campus Security Cameras: Overview and Who Manages the System
• How to Request Security Camera Footage for an Incident
• Who to Contact When Self-Service Doesn't Work

Contact IT Support

If you continue to experience issues, please reach out to the RCS IT Help Desk:

• Submit a ticket through the IT Help Desk Portal
• Email: helpdesk@redlandschristian.org

Keywords: security camera, offline, broken, report, malfunctioning

RCS Information Technology · IT Help Center