Tried the troubleshooting steps and still stuck? This article tells you exactly how to reach IT support at RCS, what information to have ready, and what to expect after you submit a request.
How to Get IT Help
Option 1: Submit a Support Ticket (Recommended)
Submitting a ticket creates a record of your issue and ensures it gets routed to the right person.
- Go to acarcs.zendesk.com.
- Click Submit a Request.
- Fill in the subject and describe your issue in as much detail as possible.
- You'll receive an email confirmation with your ticket number.
Option 2: Email IT Directly
Send an email to itsupport@redlandschristian.org. This automatically creates a ticket in our system — no need to also submit online.
Option 3: Visit IT In Person
For urgent hardware issues or if you can't access email, stop by the IT office. Check with your front office for the current IT office location and hours.
What to Include in Your Request
The more detail you provide, the faster we can help. Try to include:
- What you were trying to do (e.g., "I was trying to log in to Outlook")
- What happened (e.g., "I got an error that said 'account locked'")
- What you've already tried (e.g., "I tried resetting my password but I didn't receive the email")
- Your device (e.g., school laptop, personal phone, Chromebook)
- Your location / room number if relevant
What to Expect After You Submit
| Issue Type | Typical Response Time |
|---|---|
| Account lockout / can't log in | Same day (business hours) |
| Hardware repair (computer, printer) | 1–2 business days |
| Software / app access | 1–2 business days |
| New equipment requests | 3–5 business days |
| Urgent classroom issue (panel, projector down) | Best effort, same day |
IT Support Hours
IT is available Monday through Friday during school hours. For issues outside of business hours, submit a ticket and it will be addressed the next school day.
⚠️ For student safety emergencies (not IT issues) — contact your campus administrator or counselor directly.
Not an IT Issue? Other Contacts
| Issue | Who to Contact |
|---|---|
| Student safety alerts (GoGuardian / Securly) | School counselor or campus administrator |
| Paycom / HR / payroll | Human Resources |
| FACTS billing or enrollment | Business office |
| Physical facilities / room issues | Facilities / front office |
| Curriculum software (IXL, Khan Academy) | Contact IT if login issue, otherwise department lead |
Related Articles
- How to Fix "Account Locked" Errors After Failed Login Attempts
- How to Set Up Two-Factor Authentication (2FA) on a New Phone or Device
- What to Do When Outlook Won't Sync or Is Running Slow
Keywords: IT support, help desk, self-service, escalation, contact IT
RCS Information Technology · IT Help Center
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