Screenshare Fixes for Promethean Panels

Overview

If you are being kicked off Promethean Screen Share during class, the issue is typically related to Wi-Fi connectivity or PC sleep settings. Use the checklist below to troubleshoot and resolve the problem.

Wi-Fi Settings to Check

• Confirm your PC is connected to the RCS Devices Wi-Fi network.
• Confirm the Promethean panel is still on Wi-Fi (check its status bar).
• Run Windows Update including optional updates — Wi-Fi driver updates often resolve intermittent drop issues.

Sleep Settings to Adjust

• Set your PC sleep timer to a value longer than your class period. Go to Settings → System → Power & Sleep.
• If sleep settings keep reverting to default, check with IT — a group policy may be overriding your settings.

Screenshare App Settings

• Open Promethean Screen Share and check for available updates.
• After updates, restart the app and reconnect using the Panel ID.
• If the Panel ID is incorrect or not showing, restart the Promethean panel to generate a new one.

Related Articles

• Fix Panel ID Error
• What to Do When the Promethean Panel Won't Connect to Wi-Fi
• Google Drive Not Syncing on Promethean — How to Fix It

Contact IT Support

If you continue to experience issues, please reach out to the RCS IT Help Desk:

• Submit a ticket through the IT Help Desk Portal
• Email: ithelp@redlandschristian.org

Keywords: promethean, screen share, screenshare, disconnected, kicked off, wifi, sleep settings

RCS Information Technology · IT Help Center