Steven Mojica
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Articles
Recent activity by Steven Mojica-
Securly Stuck on "Fetching Your Location" — Fix Internet Access
What is happening? Securly uses your laptop’s location to confirm you are on campus. When it cannot complete this check, your browser gets stuck on a spinning “Fetching your location…” page and you...
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Why Is Securly Asking for My Location? (Browser Permission Popup Explained)
Short Answer: Yes, It's Legitimate If your browser showed a popup asking permission to access your location while using a school-managed device, that prompt is real and safe. It comes from Securly...
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How to Request AV Support for Events
All AV equipment and event technology requests at Redlands Christian School must be submitted through the IT Help Desk. This policy applies to all faculty, staff, and administrators at every RCS ca...
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FACTS SIS: Troubleshooting Two-Factor Authentication (MFA)
Overview FACTS SIS requires two-factor authentication (MFA) to protect staff accounts. When you log in, FACTS will ask you to verify your identity using either a verification code emailed to your w...
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What to Do When an App Requests Permission to Connect to Your Email
Overview Sometimes an app or website will ask for permission to connect to your RCS email, calendar, or files. This can look like a pop-up inside an app, a prompt from Google or Microsoft, or an e...
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Respond to a File ‘Request to Access’ Notification
Overview When someone needs access to a file or folder you own in Google Drive, Google sends you a "Request to access" email notification. This article explains what these notifications mean, how ...
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HR Guide: How to Submit IT Requests for Employee Accounts
This article is for HR staff only. It explains how to submit IT requests for new employee account setup, staff offboarding, and account changes through the RCS IT Help Desk portal. Submitting thro...
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How to Request an iPad for Campus Use
If your department needs an iPad for campus operations — such as Visitor Aware check-in, Intermedia phone access, or other school functions — this article explains how to request one and what to e...
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How to Whitelist a Blocked Website for Your Classroom Using Securly Classroom
If a website you need for a lesson is blocked by Securly, you can temporarily whitelist it for your students during class using Securly Classroom. This article walks you through the process. Be...
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Need to Print on Campus as a Guest or Visitor? Here's What to Do
If you're visiting RCS — whether for a board meeting, parent event, or guest presentation — and need to print something while on campus, this article explains your options. Can I Connect My Dev...