All AV equipment and event technology requests at Redlands Christian School must be submitted through the IT Help Desk. This policy applies to all faculty, staff, and administrators at every RCS campus.
Why This Matters
Text messages and emails sent directly to IT staff are not tracked, can be missed — especially outside business hours — and do not constitute an official request. We have seen a significant increase in last-minute AV requests made by text or personal email across our campuses. This puts IT staff in a difficult position and risks technology not being ready for your event.
The only way to guarantee IT support for your event is to submit a Help Desk ticket.
How to Submit an AV Request
- Go to acarcs.zendesk.com
- Click Submit a Request
- Select AV / Event Support from the category menu
- Fill in all required fields (see below)
- Click Submit — you will receive an email confirmation with your ticket number
What to Include in Your Request
- Event name and description
- Date, start time, and end time
- Location (campus and room)
- Estimated number of attendees
- AV equipment or support needed (be specific)
- Device type the presenter will use (MacBook, iPad, PC, guest device)
- Any special requirements (wireless mic, accessibility needs, etc.)
- On-site backup contact in case the requestor is unavailable during the event
Required Lead Times
| Request Type | Minimum Lead Time |
|---|---|
| Simple setup or equipment loan (HDMI, projector, clicker) | 48 hours |
| Audio (microphone, PA system) | 5 business days |
| Video conferencing (Zoom, Meet, Teams on room display) | 5 business days |
| Guest speaker with unknown device or special requirements | 5 business days |
Business days are Monday through Friday, excluding school holidays and breaks. Weekends do not count toward lead time.
Rush and Same-Day Requests
Rush requests submitted with less notice than required are handled on a best-effort basis only. IT cannot guarantee full setup, tested equipment, or on-site support for late submissions. Same-day requests may be limited to self-service equipment pickup only.
Important Reminders
- Texting or emailing IT staff directly is not an official request and may be missed
- Submitting a ticket does not guarantee fulfillment — wait for IT confirmation before assuming support is in place
- If your event is cancelled or rescheduled, reply to your ticket email to notify IT immediately
- For recurring events (weekly chapel, monthly meetings), submit one standing request so IT can plan ahead
Questions?
Contact the IT Help Desk at acarcs.zendesk.com or reach IT Director Steve Mojica at smojica@redlandschristian.org.
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