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● all systems operational
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issue 23 · build 2026-00-00
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rcs // it department
Eagle Tech Weekly
Sunday, May 10, 2026 · Issue #23
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> eagle-byte@rcs-it ~ echo
I've been perched over Steve's shoulder all week. Here's what I saw that you probably didn't.
This week's tickets included gems like...
“Google Drive link says access denied” “My Chromebook won't charge” “The projector is being dramatic again”
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01 google drive sharing |
// the story this week.
Byte's Field Report
Raise your hand if you've ever emailed yourself a document because it was 'just faster.' Same. Here's why IT cares - and what to do instead. Every week, IT sees a version of the same ticket: 'I can't open the file you sent me.' The attachment was a .docx from 2024, the recipient doesn't have the right version of Word, and now there's a 20-email thread. Google Drive solves this entirely - but only if you use it the way it's designed. Here's the move: instead of downloading and attaching, open the file in Google Drive, click 'Share,' copy the link, and set the access level before you send. 'Viewer' is your default - people can read but not change anything. 'Commenter' works great for feedback rounds. 'Editor' is for actual collaborators, not the whole staff list. And 'Restricted' means only the specific people you add can open it, which is right for anything sensitive. The magic is that everyone always sees the current version. No more 'which draft are you looking at?' No more emailing a file that's already out of date. One link, always live, always current.
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“Good IT isn't about the tools. It's about the habits.”
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02 crew |
// real humans. real wins. real numbers.
High-Fives from the Nest
| New tickets this week |
37 |
| Tickets resolved |
11 |
| Fastest close | Projector remote battery swap - 2 minutes from ticket to resolved |
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// this week's hero
Robin Clark
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03 theme |
// the story this week.
Theme of the Week
144 out of 207 Windows and Chromebook devices are now synced into Zendesk's IT asset management system - zero sync errors. This means when a teacher submits a ticket, IT can see the device's serial number, OS version, and model right inside the ticket without logging into a separate portal. Faster context, fewer steps, same IT crew. The sync runs automatically every day, so the data stays current without anyone having to touch it.
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// status_board
System Snapshot
week of --
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wifi_uptime
100%
all campuses · 7d
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new_guides
1
Help Center articles published
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devices_repaired
6
back in students' hands this week
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days_to_winter_break
84
until June 1
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// byte tip of the week
Next time you're about to email a file as an attachment, try this instead: open it in Google Drive, click Share, choose Copy Link, and set the access to Viewer before you send. Your recipient gets the always-current version - no attachment needed, no 'wrong version of Word' problems, and no inbox clutter. Takes 10 extra seconds. Saves 10 minutes of back-and-forth.
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04 video |
// byte --play PVN7WPyV6M --reason "Six minutes on Google Drive sharing. The folder icon has not looked the same since."
You've Been Sharing Google Drive Files Wrong This Whole Time
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You've Been Sharing Google Drive Files Wrong This Whole Time
6:05 · youtu.be/-PVN7WPyV6M
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Watch on YouTube →
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05 schedule |
// on the it radar
What's Coming Up
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09.29
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Chromebook Restock Evaluation
Tracking replacements for depleted stock - ZD#9403
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10.01
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Upper School Infrastructure Check
IDF switch assessment in Building B
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10.05
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New Help Center Guide
Google Drive sharing best practices - follow-up to this week's theme
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● eagle-byte@rcs-it:~$ sign-off --v=23
Until next Sunday: hover before you click, hydrate before you email, and save your work. Fly high.
Eagle Byte · on behalf of the RCS IT team
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rcs it help desk
eagle-tech-weekly // issue 23 // 2026-00-00
Redlands Christian Schools · Educating for Eternity · Est. 1921
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