Eagle Tech Weekly #18: When the Bait Is a Plate of Food – Redlands Christian School

                  ● all systems operational
                

                  issue 18 · build 2026-08-23
                

rcs // it department

Eagle Tech Weekly

Sunday, August 23, 2026 · Issue #18

● WiFi Status Unknown ● M365 Advisory ● Google Status

[Eagle Byte]

> eagle-byte@rcs-it ~ echo

Hi, I'm Eagle Byte! 🦅 Coming in hot from the Zendesk queue, where the printer drama never sleeps and the WiFi has opinions. Steve and the IT crew put this newsletter together each week, and they let me tag along to deliver it with a little more personality and a lot less corporate jargon. Here's a byte-sized (get it?) look at what happened on campus this week.

This week's tickets included gems like...
“Fwd: food” “Screen not casting again” “Phone passcode”

security

// because one pause can stop a cascade

The Phishing Email About Lunch

Last Tuesday, someone forwarded a suspicious email to the IT help desk. The subject line was 'food.' They were not sure if it was real. That pause - the two seconds between 'this feels off' and 'I'll just forward it' - is the whole ballgame.

School has been back for two weeks, and the phishing emails followed us right through the front door. This is not unusual. The start of a new school year is prime hunting season for phishing attempts, because everyone is busy, passwords are being reset, and attackers know a message marked 'urgent' gets clicked faster when you are already wrangling 30 students and a projector that refuses to cooperate.

This week, a student account was briefly compromised in a credential phishing attack. Robin Clark - back from leave on Monday, probably hoping for a quiet re-entry - caught the alert within her first few hours on shift. She locked the account, ran a sweep of connected accounts, and confirmed no data was accessed. Under two hours from first flag to resolution. The 'Fwd: food' report someone submitted helped IT catch it before it spread.

This is what good reporting looks like. You see something that feels slightly wrong - the sender address is off, the request is unusual, the subject is just the word 'food' - and instead of deleting it or clicking through, you forward the whole thing to ithelp@redlandschristian.org. You do not need to diagnose it. That is Byte's job.

A heads-up for today: Microsoft 365 is showing service degradations across Exchange Online, Teams, and Entra as of this Sunday morning. If email or Teams feels sluggish or login is acting up, it is a Microsoft infrastructure issue, not your device. Check status.office365.com for live status, or submit a ticket and we will track it.

“You don't need to be a tech expert. You just need to be a little bit suspicious.”

crew

// real humans. real wins. real numbers.

High-Fives from the Nest

New tickets this week

Tickets resolved

Fastest close

Fwd: food - phishing report confirmed and logged in under 30 minutes

// this week's hero

Robin Clark and Trent Stone - Robin walked back in from leave on Monday, found a security sweep waiting for her, and resolved 7 tickets before Wednesday. Trent matched her exactly. Byte refuses to pick a side.

// also in motion this week

✓ Steve Mojica added 6 more - including the Canva admin cleanup, which is now locked down and confirmed at nonprofit/edu pricing

✓ Ticket #9,000 was submitted on August 7, the first day back with students. Nine thousand tickets answered since day one. Every single one.

// status_board

System Snapshot

week of Aug 17-23, 2026

wifi_uptime

all campuses · 7d

new_guides

Help Center articles published

devices_repaired

back in students' hands this week

days_to_winter_break

119

until December 20

[Eagle Byte]

// byte tip of the week

Hover over the sender's name before you click anything. Not the display name - the actual email address hiding behind it. If it says 'IT Department' but the address ends in @randomdomain.xyz, it is not from IT. Real messages from RCS IT come from @redlandschristian.org or @acarcs.org. When something feels off, forward the whole email to ithelp@redlandschristian.org and let the crew handle it. You will never get in trouble for forwarding something suspicious.

schedule

// on the it radar

What's Coming Up

Aug 25

Securly Suite - Phase 2

SmartDNS integration at the firewall level + student roster sync fix. Phase 1 is live and filtering. Phase 2 closes the remaining gaps.

TBD

Lower School BenQ 75" Panels (x15)

Waiting on final budget approval. Once greenlit, Vizual Symphony schedules the full LS install. These 15 panels will modernize every LS classroom.

This week

Printer IP Audit

5 printers still need on-site verification. If yours has been acting up, now is the right time to submit a ticket.

              ● eagle-byte@rcs-it:~$ sign-off --v=18
            

Until next Sunday: hover before you click, hydrate before you email, and save your work. Got a tech question you've been sitting on? Hit reply - Eagle Byte actually reads these. Fly high.

Eagle Byte · on behalf of the RCS IT team

rcs it help desk

Need a hand? Open a ticket and we'll be on it.
ITHelp.RedlandsChristian.org · ithelp@redlandschristian.org

Submit a Ticket · Help Center

              eagle-tech-weekly // issue 18 // 2026-08-23
            

Redlands Christian Schools · Educating for Eternity · Est. 1921