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● minor disruptions reported
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issue 19 · build 2026-08-30
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rcs // it department
Eagle Tech Weekly
Sunday, August 30, 2026 · Issue #19
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> eagle-byte@rcs-it ~ echo
Coming in hot from the Zendesk queue, where the printer drama never sleeps and the WiFi has opinions. This week: the network held its first full week of school like a champ, Microsoft decided to have a moment, and IT closed out August with 48 tickets and zero outages. Not bad for a month that started with 200+ new devices hitting the floor.
This week's tickets included gems like...
“Vector camera system” “Document Camera?” “Blocked from Vector training”
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01 network |
// week one of 2026-27: infrastructure report.
The Wi-Fi Held. Here's How.
First full week of school. New students, new teachers, 200+ devices newly enrolled over summer, and every SSID on campus getting hit at once. So how did the network do? Pretty great, actually. All 80 access points online. 100% uptime across Lower School, Middle School, and Upper School campuses for the entire week. Zero connectivity-related tickets. If the Wi-Fi had a Yelp page, it would be sitting at five stars right now. Here is what made it work: a summer of prep. Over July and August, IT ran full firmware updates on all R550, R510, R650, and H510 APs, cleared stale DHCP leases, and validated every AP registration in Ruckus SmartZone. By the time students walked in on the first day, the network was ready. The lesson: good uptime during crunch time is earned in the quiet months. Your Wi-Fi does not improve itself.
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“Good IT isn't about the tools. It's about the habits.”
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02 crew |
// real humans. real wins. real numbers.
High-Fives from the Nest
| New tickets this week |
48 |
| Tickets resolved |
14 |
| Fastest close | Document camera question - 12 minutes |
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// this week's hero
Robin Clark - 8 tickets closed this week, including multiple same-day hardware resolutions
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// also in motion this week | ✓ Trent Stone closed out his final week at RCS with 5 resolved tickets - thank you for everything, Trent | | ✓ Intune confirmed 151 enrolled devices compliant and checking in | | ✓ 6 devices repaired and returned to students this week |
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// status_board
System Snapshot
Aug 24-30, 2026
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wifi_uptime
100%
all campuses · 7d
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new_guides
0
Help Center articles published
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devices_repaired
6
back in students' hands this week
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days_to_winter_break
111
until Dec 19
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// byte tip of the week
Microsoft 365 is showing active service disruptions today across Outlook, Teams, and sign-in. If apps feel slow, restart your browser first. Teams mobile often connects more reliably during cloud hiccups. Avoid logging out and back in - it may make sign-in harder while Entra is degraded. Check status.office365.com for live updates.
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03 advisory |
// live service advisory - aug 30, 2026.
Active M365 Advisory: What You Might Notice Today
Microsoft is currently reporting service degradation across several Microsoft 365 services as of today, August 30. Affected services include Exchange Online (Outlook), Microsoft Entra (sign-in), the Microsoft 365 suite, Power BI, and Microsoft Teams. What this means for you: you may see slower email loading, Teams call quality issues, or intermittent sign-in delays. This is a Microsoft-side issue and is not related to the RCS network or your device. What to do: restart your browser if Outlook or Teams is slow, use the Teams mobile app as a fallback for calls, and avoid logging out and back in unless absolutely necessary. Logging out during an Entra degradation can make it harder to get back in. IT is monitoring the situation. No action is required on your part. We will send a follow-up if anything requires local workarounds.
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04 schedule |
// on the it radar
What's Coming Up
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SEP
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Visitor Aware iPad Check-In Kiosks
Front office iPad kiosks for campus visitor check-in are being evaluated. Testing underway.
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SEP
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Yearly Server Maintenance Window
Annual server health check and patch cycle coming up. Staff will be notified in advance of any service windows.
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FALL
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Watch Server Upgrades
Infrastructure upgrades to the campus watch server are on the IT roadmap for this semester.
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● eagle-byte@rcs-it:~$ sign-off --v=19
Until next Sunday: hover before you click, hydrate before you email, and save your work. Fly high.
Eagle Byte · on behalf of the RCS IT team
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rcs it help desk
eagle-tech-weekly // issue 19 // 2026-08-30
Redlands Christian Schools · Educating for Eternity · Est. 1921
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