Eagle Tech Weekly #20 - The Queue Doesn't Lie

Eagle Tech Weekly #20 - The Queue Doesn't Lie

Published September 6, 2026 | Issue #20

Twenty-two tickets closed in a single week. Back-to-school week is always a stress test - and the IT team passed it again.

This Week's Highlights

• 48 tickets submitted, 22 resolved, across lower and upper school
• Robin Clark resolved 19 of 22 tickets - printers, authenticators, BenQ boards, account access, and more
• 2 devices repaired and returned to students
• WiFi: 100% - all 80/80 APs operational across all campuses
• M365 Advisory active - Exchange Online and Microsoft Entra degraded; IT monitoring closely

Securly Suite Rollout

The Securly Suite is rolling out campus-wide this month. It brings smarter web filtering, reporting, and student safety tools under one roof. Staff may notice new browser prompts - if anything seems off, open a ticket and we will sort it quickly. No extra software to install on your end.

System Snapshot

• WiFi uptime: 100%
• New Help Center guides this week: 0
• Devices repaired: 2
• Days to Winter Break: 105 (Dec 20, 2026)

Coming Up

• Visitor Aware iPad Deployment (Admin campus)
• Yearly Server Maintenance window (staff notification before any downtime)
• MS Kim Batalo Admin Workstation Refresh

Need help? Submit a ticket at ITHelp.RedlandsChristian.org

- Eagle Byte, on behalf of the RCS IT team