Eagle Tech Weekly #11 — Who Kept the Eagles Flying?
Published Sunday, July 5, 2026 · Issue #11
This week's IT newsletter is in Steve's Outlook Drafts and will be delivered to staff shortly. Here is a preview of what's inside.
📋 This Week's Theme: Tech Spotlight + Support Wins
Steve was OOO this week. Robin Clark and Trent Stone had the wheel — 13 tickets came in, 9 got resolved, and campus systems stayed online. This is what good IT infrastructure looks like when it works.
📊 By the Numbers
- 13 tickets created
- 9 tickets resolved
- 5 devices repaired and returned
- 80% Wi-Fi uptime (active incident being addressed)
- 27 days to Fall Term (August 1, 2026)
💻 Tech Spotlight: Chromebook Camera Policy
Wondering why your Chromebook camera disappeared? IT manages cameras through Google Admin policy. During standardized testing windows, cameras are disabled to protect test integrity — and they reset automatically when the window closes. If your camera is grayed out outside testing season, submit a ticket at ITHelp.RedlandsChristian.org.
🎥 This Week's Video
Why Your Chromebook Camera Suddenly Stopped Working (It's Not Broken) — Here's Why IT Did It · 6:07
📅 Coming Up
- 07.15 — Visitor Aware iPads (Campus Check-In): Digital visitor management coming to all campuses
- 07.15 — Watch Server Upgrades: Summer maintenance window for campus camera recording servers
- 07.15 — Annual Server Maintenance: Infrastructure maintenance and licensing renewals
💡 Byte's Tip of the Week
When you submit a support ticket, include three things: your device name (label on the back), what you were doing when the problem started, and whether it is still happening. Those details cut response time significantly.
Eagle Tech Weekly is the RCS IT Department's weekly staff newsletter. Questions? Submit a ticket at ITHelp.RedlandsChristian.org.
Comments
0 comments
Please sign in to leave a comment.