01 behind the scenes |
// summer staff transitions
What IT Actually Does When You Onboard
Picture this: Monday morning. A new face in the front office. Before they even found the coffee maker, IT had already created their M365 account, provisioned their Google Workspace email, queued up their device, and added them to the right Teams channels. This week, onboarding was the dominant ticket category - six tickets related to new hires and staff transitions. Summer is when schools move people around: new teachers join, long-tenured staff retire, roles shift. From the outside, it looks like someone just shows up and starts working. From the IT side, there is a checklist. For every new hire, we create accounts in both Microsoft 365 and Google Workspace, configure email and calendar, grant access to the tools they need, enroll their device, and send them the link to submit their first IT ticket. For departing staff, we run the same checklist in reverse - disabling accounts, preserving data, collecting devices, and making sure access ends the moment employment does. This week, we welcomed a new staff member in Preschool and said goodbye to a colleague who has been part of this community for years. Behind every welcome email and farewell card is an IT process that quietly keeps accounts and data secure. The goal: from HR notification to fully configured, first-day-ready employee in one business day. This week, we hit that mark every time.
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“Good IT isn't about the tools. It's about the habits.”
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