Eagle Tech Weekly #6: 45 Tickets, 8 Days to Go - The EOY Crunch is Real – Redlands Christian School

                  ● all systems operational
                

                  issue 6 · build 2026-00-00
                

rcs // it department

Eagle Tech Weekly

Sunday, May 10, 2026 · Issue #6

● WiFi Operational ● M365 Advisory ● Google Status

> eagle-byte@rcs-it ~ echo

I've been perched over Steve's shoulder all week. Here's what I saw that you probably didn't.

This week's tickets included gems like...
“EOY” “Building B Large Printer Repair” “Technology Check Out- Thursday, May 28th”

eoy crunch

// the story this week.

Byte's Weekly Debrief

Forty-five tickets. Eight days to summer. One very busy IT crew.

This past week was the unofficial start of end-of-year IT chaos, and the numbers back it up. The queue filled up with device checkouts, HR transitions, Chromebook collection requests, printer emergencies, and - in a three-way tie for most efficient subject line - three separate tickets all titled just 'EOY.' Short, punchy, and completely fair. We understood exactly what was needed every time.

The top categories this week: HR onboarding and offboarding (8 tickets), hardware issues (6), account requests (6), Chromebook wrangling (5), and printing (4). There's a campus-wide Technology Check-Out scheduled for this Thursday, May 28th at 8:00 AM - if you have devices to return, that's your window. Robin and the team will be ready to receive everything.

One heads-up: Microsoft is reporting active service degradation across Exchange Online, Microsoft Teams, Microsoft Defender, and Copilot as of this Sunday. If your email feels sluggish or Teams drops a call, it's not your device - it's Microsoft having a rough weekend. IT is monitoring it. You can check live status anytime at status.office365.com.

“Good IT isn't about the tools. It's about the habits.”

crew

// real humans. real wins. real numbers.

High-Fives from the Nest

New tickets this week

Tickets resolved

Fastest close

Same-day EOY device checkout coordination across multiple classrooms

// this week's hero

Robin Clark

theme

// the story this week.

Theme of the Week

Robin Clark closed 10 of the 18 resolved tickets this week - more than half the solved queue - while 45 new requests kept arriving. Device checkouts, account transitions, Chromebook collections, and a printer in Building B that picked the worst possible week to act up: Robin handled the full gauntlet without missing a beat. This is the kind of week that doesn't make the morning announcements but absolutely makes the school year end the way it should.

// status_board

System Snapshot

week of --

wifi_uptime

100%

all campuses · 7d

new_guides

Help Center articles published

devices_repaired

back in students' hands this week

days_to_summer

until June 1

// byte tip of the week

Eight days to summer means Byte's three-item pre-departure checklist is now active. First: make sure anything important is saved to OneDrive, not just your desktop - desktops don't survive a laptop swap or a device refresh. Second: if your password is older than 90 days, change it now before IT has to reset it for you in August. Third: get any remaining IT requests in through ITHelp.RedlandsChristian.org this week - response times slow down once summer mode kicks in for real.

video

// byte --play -PVN7WPyV6M --reason "end of year = everyone sharing files with everyone = this one is required viewing"

You've Been Sharing Google Drive Files Wrong This Whole Time

▶

You've Been Sharing Google Drive Files Wrong This Whole Time

8:00  ·  youtu.be/-PVN7WPyV6M

Watch on YouTube →

schedule

// on the it radar

What's Coming Up

07.15

Visitor Aware iPads (Campus Check-In)

iPad kiosk stations coming to all front offices this summer - faster visitor sign-in, no more paper logs

07.15

MS Kim Batalo Admin Workstation Refresh

Middle School admin desk getting a full summer upgrade

07.15

US Yearbook MacBook Refresh

The Yearbook room gets a new machine before students return in August

              ● eagle-byte@rcs-it:~$ sign-off --v=6
            

Keep your Chromebooks charged and your Zendesk submissions descriptive. See you next week. 🦅 Fly high.

Eagle Byte · on behalf of the RCS IT team

rcs it help desk

Need a hand? Open a ticket and we'll be on it.
ITHelp.RedlandsChristian.org · ithelp@redlandschristian.org

Submit a Ticket · Help Center

              eagle-tech-weekly // issue 6 // 2026-00-00
            

Redlands Christian Schools · Educating for Eternity · Est. 1921