Teacher Chromebook Maintenance Responsibilities (LS & MS)

Overview

All classroom teachers at Redlands Christian School are responsible for the day-to-day care, maintenance, and accountability of the Chromebooks assigned to their classroom or cart. This article outlines the specific responsibilities for both Lower School (LS) and Middle School (MS) teachers. Following these expectations protects student devices, reduces repair costs, and keeps carts fully operational for instruction.

For repair reporting, use the IT Help Desk.

Lower School Teacher Responsibilities

Daily Charging

• Ensure all Chromebooks are placed back in the charging cart at the end of each school day.
• Verify that each device is properly seated and connected to its charging cable.
• Do not leave Chromebooks on desks or in bags overnight.

Weekly Software Updates (Fridays)

• Every Friday, restart all Chromebooks before returning them to the cart.
• Restarting allows pending ChromeOS and policy updates to apply correctly.
• This takes less than 2 minutes per device and prevents update backlog.

Monthly Physical Inspection

• Once a month, visually inspect each Chromebook for physical damage: screen cracks, missing keys, damaged ports, or broken hinges.
• Report any damage immediately via the IT Help Desk — do not wait until the next inspection cycle.

Student Accountability

• Assign each student a numbered Chromebook slot in the cart.
• Use a sign-out log to track which student used which device each day.
• This log is critical for identifying responsibility when damage is found.

Timely Repair Reporting

• Report all damage or malfunctions within 24 hours of discovery.
• Submit a ticket through the IT Help Desk.
• Include the device serial number, slot number, and a description of the issue.

Middle School Teacher Responsibilities

MS teachers have all the same responsibilities as LS teachers, with the following additions due to cart-based deployment and a higher student-to-device ratio.

Daily Charging & Secure Storage

• Return all Chromebooks to the cart at the end of each class period.
• Lock the cart whenever it is not actively in use during instruction.
• Do not leave carts unlocked and unattended in hallways or classrooms.

Weekly Software Updates (Mondays)

• At the start of each week, verify that Chromebooks have received their updates.
• If devices show pending update notices, allow them to restart before class begins.

Weekly Physical Count & Inspection

• Count all 30 devices in the cart every week to confirm nothing is missing.
• Visually inspect for physical damage during the count.
• Any discrepancy in device count must be reported to IT immediately — do not wait.

No Independent Repairs

• Do not attempt to repair Chromebooks yourself or have students do so.
• All repairs must go through IT via the Help Desk.
• Unauthorized repairs may void warranty coverage and create safety risks.

Student Accountability

• Assign students to numbered Chromebook slots.
• Maintain a sign-out log for each class period.
• Document which student had which device when damage is discovered.

Cart Security

• Lock the cart at all times when a lesson is not actively in progress.
• Never leave a cart key unattended or accessible to students.
• Report a missing or broken cart lock to IT immediately.

Repair Reporting Matrix

Use the table below to determine how to respond when you discover a device issue:

Submitting a Repair Ticket

1. Go to the IT Help Desk.
2. Click Submit a Request.
3. Select Chromebook Issue as the category.
4. Include: device serial number, cart/slot number, student name (if applicable), and description of the issue.
5. IT will respond within one business day and coordinate pickup or repair.

Questions?

Contact the IT Department at ithelp@redlandschristian.org or submit a ticket through the Help Desk portal.

Keywords: Chromebook maintenance, teacher responsibilities, LS, MS, cart care, repair reporting

RCS Information Technology · IT Help Center