Steven Mojica

Overview FACTS SIS requires two-factor authentication (MFA) to protect staff accounts. When you log in, FACTS will ask you to verify your identity using either a verification code emailed to your w...

Overview Sometimes an app or website will ask for permission to connect to your RCS email, calendar, or files. This can look like a pop-up inside an app, a prompt from Google or Microsoft, or an e...

Overview When someone needs access to a file or folder you own in Google Drive, Google sends you a "Request to access" email notification. This article explains what these notifications mean, how ...

This article is for HR staff only. It explains how to submit IT requests for new employee account setup, staff offboarding, and account changes through the RCS IT Help Desk portal. Submitting thro...

If your department needs an iPad for campus operations — such as Visitor Aware check-in, Intermedia phone access, or other school functions — this article explains how to request one and what to e...

If a website you need for a lesson is blocked by Securly, you can temporarily whitelist it for your students during class using Securly Classroom. This article walks you through the process. Be...

If you're visiting RCS — whether for a board meeting, parent event, or guest presentation — and need to print something while on campus, this article explains your options. Can I Connect My Dev...

▶ Watch on YouTube — Quick video overview of this issue and what to do. Applies to: BenQ RP04-series 65″ Interactive Flat Panels Affected campuses: Classrooms ...

What's Happening? Students sign in to their Chromebook with their QR badge and open Clever, but when they click on an app (like IXL, Lexia, or Seesaw), the page just blinks or flashes and nothing ...

What Is Phishing? Phishing is when someone sends a fake email pretending to be a trusted source (like HR, a bank, or a coworker) to trick you into clicking a malicious link, downloading a dangerou...