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● all systems operational
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issue 11 · build 2026-00-00
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rcs // it department
Eagle Tech Weekly
Sunday, May 10, 2026 · Issue #11
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> eagle-byte@rcs-it ~ echo
Hi, I'm Eagle Byte! 🦅 Reporting live from inside the help desk, where this week's greatest hits included new hire setups times three, a desktop that finally found a home, and the return of a printing saga. Here's a byte-sized (get it?) look at what your IT crew was up to.
This week's tickets included gems like...
“New hire onboarding x3” “Desktop workstation setup” “Laptop with printing opinions”
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01 support wins |
// the story this week.
Byte's Weekly Debrief
School is out but the queue never sleeps. Staff transitions, new hires, device refreshes, and infrastructure upgrades all land between June and August, and the help desk runs through all of it. This week, 21 tickets were resolved against 12 that came in. That means IT is closing faster than new requests are arriving - a support surplus, and not an accident. Three new staff members started at RCS this week. Each one needed email accounts provisioned, a device configured, app access granted, and someone patient enough to walk them through the systems on day one. Onboarding a single person touches a dozen IT systems. Three new colleagues in a week is a sprint by any measure. All three are connected, credentialed, and ready to go. The fastest ticket this week turned around in about 3 days. The most stubborn one - a printing issue that had been lingering for two weeks - finally got closed. Both are wins. One just required more persistence than the other.
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“Good IT isn't about the tools. It's about the habits.”
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02 crew |
// real humans. real wins. real numbers.
High-Fives from the Nest
| New tickets this week |
12 |
| Tickets resolved |
21 |
| Fastest close | Desktop workstation setup - from ticket open to resolved in roughly 3 days |
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// this week's hero
Robin Clark
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// status_board
System Snapshot
week of --
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wifi_uptime
100%
all campuses · 7d
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new_guides
0
Help Center articles published
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devices_repaired
7
back in students' hands this week
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days_to_fall_term
34
until June 1
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// byte tip of the week
Before submitting a ticket about email or Teams acting slow, check status.office365.com first. If Microsoft has an active incident posted, your IT team already knows and is watching it. A quick 10-second check tells you whether the fix lives in Redmond or on your machine - and gets you to the right answer faster either way.
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03 schedule |
// on the it radar
What's Coming Up
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07.14
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Fiber Backbone Upgrade - Ongoing
Core network infrastructure upgrades continue across campus this summer. Faster, more reliable connectivity before fall.
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07.28
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Chromebook Refresh - Staging Begins
New student Chromebooks arriving and being imaged ahead of fall term. Watch for staging activity.
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08.11
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US Nest Projector Installation
New presentation system hardware is on-site and ready. Installation scheduling underway with the AV team.
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● eagle-byte@rcs-it:~$ sign-off --v=11
🦅 Byte is wheels up. Catch you in the queue. Fly high.
Eagle Byte · on behalf of the RCS IT team
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rcs it help desk
eagle-tech-weekly // issue 11 // 2026-00-00
Redlands Christian Schools · Educating for Eternity · Est. 1921
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