Guide to Resetting Your Office 365 Password and Setting Up Two-Factor Authentication

Overview

This guide covers two essential account security tasks: resetting your Office 365 password and setting up Two-Factor Authentication (2FA). Following these steps helps protect your RCS account from unauthorized access.

Part 1 — Reset Your Office 365 Password

1. Open your browser and go to office.com.
2. Click Sign In, enter your RCS email address, and on the password screen click Forgot my password.
3. Select I forgot my password and click Next.
4. Enter your email and complete the CAPTCHA, then click Next.
5. Choose your verification method (email or phone) and enter the code you receive.
6. Create and confirm your new password, then click Finish.

Part 2 — Set Up Two-Factor Authentication (2FA)

1. Go to aka.ms/mfasetup and sign in with your RCS Office 365 account.
2. Click Add sign-in method and choose Authenticator app.
3. Download the Microsoft Authenticator app on your phone (App Store or Google Play).
4. In the app, tap the + button and scan the QR code displayed on the setup page.
5. Approve the test notification on your phone to complete setup.

Troubleshooting

• Password reset link not working? Links expire after 10 minutes. Start the process again.
• No verification options available? Contact IT — your account may need admin reset.
• Got a new phone? See the article on transferring 2FA to a new phone.

Related Articles

• How to Set Up Two-Factor Authentication (2FA) on a New Phone
• How to Transfer Office 365 Two-Factor Authentication to a New Phone

Contact IT Support

If you continue to experience issues, please reach out to the RCS IT Help Desk:

• Submit a ticket through the IT Help Desk Portal
• Email: helpdesk@redlandschristian.org

Keywords: password reset, Office 365, 2FA, MFA, two-factor authentication, Microsoft Authenticator, account security

RCS Information Technology · IT Help Center