Steven Mojica
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Articles
Recent activity by Steven Mojica-
How Teachers Can Request a Website Be Unblocked for Classroom Use
RCS uses Securly content filtering to keep students safe online. Sometimes a website that a teacher needs for a lesson gets blocked. This guide explains how to request that a site be unblocked f...
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Complete Printer Troubleshooting Guide: Offline, Can't Print, and Connection Issues
Printer problems are one of the most frequent IT requests at RCS. Before submitting a ticket, try the steps below — many printer issues can be resolved in under a minute. Quick Fix: Printer S...
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Administrator Guide: How to Respond to Securly Safety Alerts (Grief, Self-Harm, Blocked Content)
RCS uses Securly to monitor student online activity for safety concerns. When Securly detects potentially harmful content — such as signs of self-harm, grief, or attempts to access blocked websi...
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Locked Out? Complete Guide to Recovering Your Account When 2FA Fails
Locked out of your Google or Microsoft account because of two-factor authentication (2FA)? You're not alone — this is one of the most common IT requests at RCS. This guide covers how to get back...
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FACTS SIS Troubleshooting: Assignments, Gradebook, and Common Errors
Important: For all FACTS-related issues — including login problems, gradebook errors, assignment setup, roster discrepancies, and any other FACTS SIS questions — please email BCrocker@RedlandsChr...
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How to Request Security Camera Footage for an Incident
If you need security camera footage related to an incident on campus — theft, vandalism, a student safety concern, or other events — this article explains how to submit a request and what to expec...
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How to Report an Offline or Malfunctioning Camera
If you notice a campus security camera that appears to be offline, pointing in the wrong direction, physically damaged, or otherwise not functioning, please report it to IT promptly. This article ...
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Campus Security Cameras: Overview and Who Manages the System
Redlands Christian School operates a network of security cameras across all campuses to support the safety of students, staff, and facilities. This article explains what the camera system covers a...
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Who to Contact When You Can't Access a Licensed App
If you're unable to log in to or access a school-licensed app, this article helps you determine the right contact and gives you steps to try before reaching out. Try These Steps First Check you'...
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FACTS Attendance Troubleshooting: Missing Students, Sync Errors, and Browser Fixes
If FACTS is loading slowly, not saving attendance, or showing an error, this article walks through the most common fixes for staff who use FACTS for attendance and school management. FACTS Won't L...