Steven Mojica
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Articles
Recent activity by Steven Mojica-
Locked Out? Complete Guide to Recovering Your Account When 2FA Fails
Locked out of your Google or Microsoft account because of two-factor authentication (2FA)? You're not alone — this is one of the most common IT requests at RCS. This guide covers how to get back...
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FACTS SIS Troubleshooting: Assignments, Gradebook, and Common Errors
Important: For all FACTS-related issues — including login problems, gradebook errors, assignment setup, roster discrepancies, and any other FACTS SIS questions — please email BCrocker@RedlandsChr...
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How to Request Security Camera Footage for an Incident
If you need security camera footage related to an incident on campus — theft, vandalism, a student safety concern, or other events — this article explains how to submit a request and what to expec...
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How to Report an Offline or Malfunctioning Camera
If you notice a campus security camera that appears to be offline, pointing in the wrong direction, physically damaged, or otherwise not functioning, please report it to IT promptly. This article ...
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Campus Security Cameras: Overview and Who Manages the System
Redlands Christian School operates a network of security cameras across all campuses to support the safety of students, staff, and facilities. This article explains what the camera system covers a...
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Who to Contact When You Can't Access a Licensed App
If you're unable to log in to or access a school-licensed app, this article helps you determine the right contact and gives you steps to try before reaching out. Try These Steps First Check you'...
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FACTS Attendance Troubleshooting: Missing Students, Sync Errors, and Browser Fixes
If FACTS is loading slowly, not saving attendance, or showing an error, this article walks through the most common fixes for staff who use FACTS for attendance and school management. FACTS Won't L...
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Adobe Licensing at RCS — How to Activate Your License
RCS provides Adobe Creative Cloud licenses to eligible staff. This guide explains how to activate your Adobe license and sign in on your school-issued device. Who Gets an Adobe License? Adobe Crea...
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Apps Not Accessed Through Clever — Where to Download and How to Sign In
Some RCS apps are installed directly on devices or accessed through specific portals rather than Clever. This article covers other apps that don't use the standard Clever sign-in flow. Visitor A...
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How to Log In to IXL, Canva, and McGraw-Hill via Clever
Many RCS licensed apps use Clever as a single sign-on (SSO) portal, which means you sign in once and access multiple platforms without separate passwords. This guide explains how to use Clever to ...