Steven Mojica

If your Chromebook won't turn on, won't charge, or is showing a black screen, try these steps before submitting a ticket — most charging issues can be resolved without IT help. Chromebook Won't C...

If your school-issued Chromebook has been damaged — cracked screen, broken keys, water damage, or any physical issue — this article explains how to report it and what happens next. Step 1: Stop Us...

Tried the troubleshooting steps and still stuck? This article tells you exactly how to reach IT support at RCS, what information to have ready, and what to expect after you submit a request. How ...

If you're seeing an "account locked," "too many failed attempts," or "access blocked" error, this article explains why it happens and how to get back in quickly. Why Does My Account Get Locked? A...

Redlands Christian School uses two different email systems depending on your role. This article explains which account you should use, when, and how they work together — so you always send from th...

If Outlook is loading slowly, not showing new emails, or stuck on "Updating Inbox," this article walks through the most common fixes. These steps apply to Outlook on Windows and Outlook on the Web...

Two-factor authentication (2FA) is required for all RCS accounts — both your Microsoft 365 (Office 365) email and your Google (acarcs.org) account. This guide covers setup for both platforms. ...

Guidelines for Responsible Use of School-Issued Cell Phones Purpose The purpose of this policy is to establish clear guidelines for the use of cell phones provided by Redlands Christian School. Th...

Overview If you are repeatedly kicked off Promethean Screen Share or see a Panel ID Error, the issue is usually caused by a Wi-Fi or sleep settings conflict. Follow the steps below to diagnose and...

Overview When you get a new phone, you will need to transfer your Office 365 two-factor authentication (2FA) to it. The Microsoft Authenticator app supports cloud backup, making this transfer stra...