Steven Mojica

If Google Drive files aren't updating on your Promethean panel or you can't access your Drive content, these steps will help you re-establish the sync and get back to your lesson. Step 1: Check t...

If your Promethean panel shows "No Internet" or web content isn't loading, use these steps to restore the connection before calling IT. Step 1: Confirm It's the Panel and Not the Network Check...

If there is no sound coming from your Promethean panel — or the sound is cutting in and out — this guide will help you identify and fix the problem. Step 1: Check the Panel Volume On the panel...

Running low on toner, ink, or paper? This article explains how to request supplies for your classroom or department printer and what to expect. How to Tell When You're Running Low Toner/Ink: ...

The Toshiba MFP copiers on campus can scan documents and send them directly to your email or a shared folder. This guide walks through using the scan-to-email function. What You'll Need Your R...

If your printer shows as "Offline" in Windows or on a Mac, your computer has lost communication with it. In most cases you can fix this yourself in a few minutes. Quick Fix: Restart Everything ...

Paper jams are one of the most common copier issues and are usually something you can fix yourself in a few minutes. This guide covers clearing jams on the Toshiba MFPs and other copiers on campus...

If your Chromebook feels sluggish, takes a long time to load pages, or freezes up, try these steps to speed it up. Most performance issues can be resolved without IT help. Step 1: Restart Your Ch...

▶ Watch on YouTube — Quick video overview of this topic. If your Chromebook camera isn't working or shows an error, it may have been disabled by IT through device m...

If your Chromebook is being repaired, lost, or unusable, you may be eligible for a loaner device while yours is out of service. Here's how to request one. Who Can Request a Loaner? Students w...