Steven Mojica

RCS provides Adobe Creative Cloud licenses to eligible staff. This guide explains how to activate your Adobe license and sign in on your school-issued device. Who Gets an Adobe License? Adobe Crea...

Some RCS apps are installed directly on devices or accessed through specific portals rather than Clever. This article covers other apps that don't use the standard Clever sign-in flow.   Visitor A...

Many RCS licensed apps use Clever as a single sign-on (SSO) portal, which means you sign in once and access multiple platforms without separate passwords. This guide explains how to use Clever to ...

If you need a new desk phone, an additional extension, or a change to your current phone setup, this article explains how to submit the request and what to expect. When to Submit a Phone Request ...

You can check your RCS office voicemail from any phone, anywhere — you don't need to be at your desk. This guide explains how to access your messages remotely. Option 1: Call In from Any Phone ...

If you pick up your desk phone and hear nothing — no dial tone, no sound at all — use these steps to diagnose and resolve the issue before contacting IT. Step 1: Check the Physical Connections ...

This guide covers how to transfer calls and set up conference calls using the RCS Intermedia desk phone system. Transferring a Call Blind Transfer (Transfer Without Announcing) Use this when you ...

This guide walks you through setting up your voicemail PIN for the first time on the RCS Intermedia phone system, and how to reset it if you've forgotten it. Setting Up Your Voicemail for the Fir...

Streaming video on a Promethean panel can be a great teaching tool, but it's also one of the most common sources of lag, audio issues, and buffering. This guide covers best practices and common fi...

If your Promethean panel is lagging, taking a long time to load apps, or is unresponsive to touch, these steps will help restore normal performance. Step 1: Restart the Panel This is the most eff...