Steven Mojica

If you need a new desk phone, an additional extension, or a change to your current phone setup, this article explains how to submit the request and what to expect. When to Submit a Phone Request ...

You can check your RCS office voicemail from any phone, anywhere — you don't need to be at your desk. This guide explains how to access your messages remotely. Option 1: Call In from Any Phone ...

If you pick up your desk phone and hear nothing — no dial tone, no sound at all — use these steps to diagnose and resolve the issue before contacting IT. Step 1: Check the Physical Connections ...

This guide covers how to transfer calls and set up conference calls using the RCS Intermedia desk phone system. Transferring a Call Blind Transfer (Transfer Without Announcing) Use this when you ...

This guide walks you through setting up your voicemail PIN for the first time on the RCS Intermedia phone system, and how to reset it if you've forgotten it. Setting Up Your Voicemail for the Fir...

Streaming video on a Promethean panel can be a great teaching tool, but it's also one of the most common sources of lag, audio issues, and buffering. This guide covers best practices and common fi...

If your Promethean panel is lagging, taking a long time to load apps, or is unresponsive to touch, these steps will help restore normal performance. Step 1: Restart the Panel This is the most eff...

If Google Drive files aren't updating on your Promethean panel or you can't access your Drive content, these steps will help you re-establish the sync and get back to your lesson. Step 1: Check t...

If your Promethean panel shows "No Internet" or web content isn't loading, use these steps to restore the connection before calling IT. Step 1: Confirm It's the Panel and Not the Network Check...

If there is no sound coming from your Promethean panel — or the sound is cutting in and out — this guide will help you identify and fix the problem. Step 1: Check the Panel Volume On the panel...