Steven Mojica

AV Equipment & Events Support This guide covers how to request audiovisual equipment for campus events, troubleshoot common AV issues, and manage digital signage displays. Requesting AV Equipment ...

RCS uses the Intermedia phone system for office phones. This guide covers the most common phone tasks and fixes. Checking Voicemail From your desk phone: Press the voicemail button (envel...

If your Chromebook keeps dropping Wi-Fi or can't connect to the campus network, try these steps. Quick Fixes Restart your Chromebook. Click the time in the bottom-right > tap the power i...

Promethean panels sometimes lose their internet connection, stop syncing with Google Drive, or become slow. Here are the most common fixes. Panel Won't Connect to Wi-Fi or the Internet R...

Desktop PCs at RCS are typically laptops connected to a docking station with an external keyboard, mouse, and monitor. Here's how to troubleshoot common issues. Keyboard or Mouse Not Respondi...

If Outlook stopped working, won't sync, or you reinstalled it and can't get back in, follow these steps. After Reinstalling Outlook Open Outlook and enter your @redlandschristian.org emai...

Getting a new phone? Don't wipe or trade in your old phone yet! Your work accounts and two-factor authentication (2FA) are tied to your current device. Follow these steps to avoid getting locked...

RCS uses Securly content filtering to keep students safe online. Sometimes a website that a teacher needs for a lesson gets blocked. This guide explains how to request that a site be unblocked f...

Printer problems are one of the most frequent IT requests at RCS. Before submitting a ticket, try the steps below — many printer issues can be resolved in under a minute. Quick Fix: Printer S...

RCS uses Securly to monitor student online activity for safety concerns. When Securly detects potentially harmful content — such as signs of self-harm, grief, or attempts to access blocked websi...