Steven Mojica

If you're seeing an "account locked," "too many failed attempts," or "access blocked" error, this article explains why it happens and how to get back in quickly. Why Does My Account Get Locked? A...

Redlands Christian School uses two different email systems depending on your role. This article explains which account you should use, when, and how they work together — so you always send from th...

If Outlook is loading slowly, not showing new emails, or stuck on "Updating Inbox," this article walks through the most common fixes. These steps apply to Outlook on Windows and Outlook on the Web...

Two-factor authentication (2FA) is required for all RCS accounts — both your Microsoft 365 (Office 365) email and your Google (acarcs.org) account. This guide covers setup for both platforms. ...

Device TPM problem error, which usually appears when signing into Microsoft 365 apps (Outlook, Teams, Word, etc.) with an account that uses Modern Authentication and Windows can’t access the Trust...

Guidelines for Responsible Use of School-Issued Cell Phones Purpose The purpose of this policy is to establish clear guidelines for the use of cell phones provided by Redlands Christian School. Th...

Overview If the JAMF Self Service app is not connecting properly on managed iOS devices, the App Configuration may need to be updated in JAMF Pro. This fix resolves connection issues where Self Se...

Overview If you are repeatedly kicked off Promethean Screen Share or see a Panel ID Error, the issue is usually caused by a Wi-Fi or sleep settings conflict. Follow the steps below to diagnose and...

Overview When you get a new phone, you will need to transfer your Office 365 two-factor authentication (2FA) to it. The Microsoft Authenticator app supports cloud backup, making this transfer stra...

Overview You can add multiple email accounts to the Outlook desktop app on Windows. This allows you to manage a shared mailbox, distribution group inbox, or a second personal account from within t...